Terms of Service

By using this website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.

You agree not to use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

We reserve the right to refuse or cancel service where reasonably necessary, including in cases of suspected fraud, misuse, violation of these Terms, or other legitimate business or legal reasons.

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, fragrance information, and other details displayed on our website are accurate.

However, product appearance, packaging, or presentation may occasionally vary slightly from images displayed online.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information without prior notice.

We aim to represent our products as accurately as possible. However, colors and packaging may appear differently depending on your device, screen settings, or product updates.

Fragrance perception, performance, projection, and longevity may vary between individuals depending on factors such as skin type, application method, environment, temperature, and personal perception.

Individual fragrance preferences or differences in perceived scent or longevity do not necessarily indicate that a product is defective.

All prices are displayed in the currency shown on the website or at checkout.

Prices may be changed at any time without prior notice. Any price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

Any applicable shipping fees, taxes, duties, or other charges will be displayed or handled as applicable during checkout.

Submitting an order does not necessarily mean that the order has been finally accepted.

After placing an order, you may receive an order confirmation using the contact information provided during checkout.

We reserve the right to reject or cancel an order where reasonably necessary, including where: A product is unavailable. Payment cannot be authorized. Incorrect pricing or product information was displayed due to an error. Delivery information is incomplete or invalid. Fraudulent or suspicious activity is identified. The order violates these Terms or applicable law.

If we cancel an order after receiving payment, any eligible amount paid will be refunded using the appropriate payment method.

Customers must provide accurate and valid payment information when completing a purchase.

Available payment methods will be displayed at checkout and may vary depending on location, order value, payment provider, or service availability.

Payments may be processed by authorized third-party payment providers.

Where Buy Now, Pay Later services are available, the customer's use of those services may also be subject to the respective provider's eligibility requirements and terms and conditions.

BEAM is not responsible for a customer's approval or rejection by a third-party payment provider.

BEAM currently provides delivery within the United Arab Emirates and GCC countries supported by our store.

Delivery times and shipping charges may vary depending on destination and other applicable circumstances.

Customers are responsible for providing complete and accurate delivery information.

BEAM will not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer, the customer's unavailability, customs procedures, courier delays, or circumstances reasonably outside our control.

Full delivery conditions are available in our Shipping Policy, which forms part of these Terms.

Orders delivered to GCC destinations outside the UAE may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated during checkout, such charges are the customer's responsibility.

BEAM does not control charges imposed by customs authorities or other government agencies.

Returns, exchanges, and refunds are handled according to our Refund Policy.

Due to the nature of fragrance products, opened, used, sprayed, or unsealed perfumes may not be eligible for return or exchange, except where an item is defective, damaged, incorrect, or where otherwise required by applicable law.

Customers should review our Refund Policy before completing a purchase.

Customers should inspect their order upon delivery.

If you receive a damaged, leaking, defective, or incorrect product, please contact our Customer Care team as soon as possible and provide your order number together with clear photographs or videos of the product and packaging.

Eligible cases will be reviewed and handled according to our Refund Policy and applicable consumer protection requirements.

From time to time, BEAM may offer promotional codes, discounts, gifts, free delivery, or other promotional offers.

Unless otherwise stated: Promotions are available for a limited period. Promotional codes cannot be exchanged for cash. Certain products may be excluded. Multiple discount codes may not be combined. Promotions may be subject to minimum purchase requirements or other conditions.

We reserve the right to modify or withdraw promotions where reasonably necessary, subject to applicable law.

Where gift services are available, customers may have the option to request gift packaging or provide a personalized message.

Customers are responsible for ensuring that any personalized message submitted does not contain unlawful, offensive, abusive, or otherwise inappropriate content.

Availability of gift services may vary.

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You must provide accurate information and notify us if you believe your account has been accessed without authorization.

All content available through the BEAM website, including the BEAM name, branding, logos, product photographs, graphics, designs, text, videos, and other original content, is owned by or licensed to BEAM unless otherwise stated.

Such content may not be copied, reproduced, distributed, modified, published, commercially exploited, or used without prior authorization, except where permitted by applicable law.

You may not use our website to: Engage in fraudulent or unlawful activities. Attempt unauthorized access to our systems or accounts. Introduce viruses, malicious code, or other harmful technology. Interfere with the security or operation of the website. Collect information about other users without authorization. Misuse our intellectual property. Submit false or misleading information.

We may restrict access to our services where these Terms are violated.

Certain features of our website may rely on third-party providers, including payment, delivery, analytics, communications, or other technology services.

Your interaction with certain third-party services may be subject to their own terms and policies.

BEAM is not responsible for independent third-party services beyond the extent required by applicable law.

We aim to keep our website and services available and functioning correctly. However, uninterrupted or error-free operation cannot be guaranteed.

We may temporarily suspend or modify parts of the website for maintenance, security, technical updates, or other operational reasons.

To the maximum extent permitted by applicable law, BEAM will not be liable for indirect, incidental, or consequential losses resulting from the use or inability to use our website or services.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

Your personal information is handled in accordance with our Privacy Policy.

By using our website and services, you acknowledge that personal information may be processed as necessary to provide our services, process orders, arrange delivery, handle payments, provide customer support, prevent fraud, and meet applicable legal requirements.

We may update these Terms from time to time to reflect changes to our services, policies, business operations, or applicable legal requirements.

The updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website following an update will be subject to the updated Terms, to the extent permitted by applicable law.