Shipping Policy

Last Updated: August 2026

At BEAM, we are committed to ensuring that your order is carefully prepared, securely packaged, and delivered to you as smoothly as possible. Please review our shipping policy below before placing your order.

Shipping Destinations

BEAM currently delivers within the United Arab Emirates (UAE) and to selected GCC countries, including:

• United Arab Emirates
• Saudi Arabia
• Kuwait
• Bahrain
• Qatar
• Oman

At this time, BEAM does not offer shipping outside the UAE and GCC region.

Order Processing

All orders are processed after successful order confirmation and payment authorization.

Please ensure that your name, phone number, delivery address, and other contact information are complete and accurate when placing your order.

Orders placed during weekends, UAE public holidays, or periods of high demand may require additional processing time.

UAE Delivery

Orders within the UAE are typically delivered within 1–3 business days after processing.

Delivery times are estimates and may vary depending on the delivery location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

GCC Delivery

Delivery times for orders shipped to other GCC countries may vary depending on the destination, courier service, and customs clearance.

The estimated delivery time and applicable shipping charges will be displayed at checkout where available.

Please note that customs processing may occasionally cause additional delays.

Shipping Fees

Shipping charges are calculated based on the delivery destination and will be displayed at checkout before you complete your purchase.

From time to time, BEAM may offer free shipping or promotional shipping rates. Any applicable conditions will be clearly displayed on our website or during checkout.

Customs Duties & Import Taxes

Orders shipped from the UAE to other GCC countries may be subject to customs duties, import taxes, VAT, or other local charges depending on the regulations of the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise clearly stated at checkout.

BEAM does not control customs charges imposed by local authorities.

Order Tracking

Once your order has been dispatched, you may receive shipping and tracking information through email, SMS, WhatsApp, or directly from the courier service.

Please allow some time for tracking information to become active after your package has been handed over to the courier.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Full name
• Mobile number
• Emirate / City
• Delivery address
• Building, villa, or apartment number, where applicable

If an order cannot be delivered because the information provided is incorrect or incomplete, or because the recipient is unavailable, additional delivery charges may apply if another delivery attempt or reshipment is required.

Delivery Delays

While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside BEAM's reasonable control, including courier delays, customs clearance, public holidays, weather conditions, high order volumes, or other operational circumstances.

We appreciate your patience and understanding should an unexpected delay occur.

Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If your package arrives damaged, leaking, defective, or contains an incorrect product, please contact BEAM Customer Care as soon as possible.

To help us review the issue, please provide your order number, a description of the problem, and clear photos or videos of the product and its packaging.

Eligible cases will be handled in accordance with our Refund Policy.

Failed or Refused Deliveries

If a delivery cannot be completed because the customer is unavailable, refuses the shipment, provides incorrect information, or fails to respond to the courier, the package may be returned to us.

Additional shipping or redelivery charges may apply before the order can be dispatched again.

Contact Us

If you have any questions about your order, shipment, or delivery, please contact our Customer Care team through the contact information provided on our website.

When contacting us regarding an existing order, please include your order number so our team can assist you more efficiently.

BEAM
United Arab Emirates