Refund Policy

Last Updated: August 2026

At BEAM, we want you to be completely satisfied with your purchase. Please review our return and refund conditions below before requesting a return.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused, unopened, and in its original condition.
• Be returned in its original packaging.
• Have all seals, labels, and protective packaging intact.
• Include proof of purchase or your order number.

For hygiene, safety, and product-quality reasons, perfumes or fragrance products that have been opened, used, sprayed, or had their original seal removed cannot be returned or exchanged, except where the product is defective, damaged, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, leaking, or different from what you ordered, please contact our Customer Care team as soon as possible.

Please provide:

• Your order number.
• Clear photos or videos of the product.
• Photos of the original packaging and shipping package.
• A brief description of the issue.

Once the issue has been reviewed and approved, we will arrange an appropriate replacement, return, or refund.

Exchanges

Eligible unopened and unused products may be exchanged subject to availability.

If the requested replacement product is unavailable, we may offer an alternative or refund where applicable.

Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method whenever possible.

Please note that processing times may vary depending on your bank or payment provider.

Shipping & Delivery Fees

Original shipping or delivery charges are generally non-refundable, except where the return is due to an incorrect, damaged, or defective item supplied by BEAM.

If a return is requested for reasons unrelated to an error or defect on our part, applicable return delivery costs may be the customer's responsibility.

Non-Returnable Items

We cannot accept returns for:

• Opened or used perfumes.
• Products with broken or removed seals.
• Products that are not in their original condition or packaging.
• Items damaged after delivery due to misuse or improper storage.
• Items returned outside the applicable return period.
• Gift cards, where applicable.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return conditions will apply.

Contact Us

For return, exchange, refund, or damaged-order requests, please contact BEAM Customer Care through the contact details provided on our website.

Please include your order number when contacting us so we can assist you more efficiently.

BEAM
United Arab Emirates