Privacy Policy
Last Updated: August 2026
At BEAM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with BEAM, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Order and purchase information
- Account information
- Customer service communications
- Device and browser information
- IP address
- Website activity and interactions
- Marketing preferences
- Information necessary to process payments and prevent fraudulent transactions
We only collect information that is reasonably necessary to provide, operate, improve, and protect our services.
2. Payment Information
Payments made through our website are processed through authorized third-party payment providers.
BEAM does not directly store your complete credit or debit card details. Payment information is handled by the applicable payment provider in accordance with its own security and privacy practices.
Depending on availability at checkout, payment options may include card payments and Buy Now, Pay Later services.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process payments, refunds, and exchanges
- Provide order confirmations and tracking information
- Communicate with you regarding your purchases
- Respond to questions and customer service requests
- Detect and prevent fraud or misuse
- Maintain and improve our website and services
- Personalize your shopping experience
- Send marketing communications where permitted
- Comply with applicable legal, regulatory, accounting, or security requirements
4. Sharing Your Personal Information
We may share personal information where reasonably necessary with trusted third parties that assist us in operating our business, including:
- Payment processors
- Buy Now, Pay Later providers
- Delivery and courier companies
- Website and IT service providers
- Customer support providers
- Analytics and marketing service providers
- Fraud prevention and security providers
- Professional advisers or government authorities where required by law
We do not sell your personal information in exchange for money.
Third-party providers may process your information according to their own privacy policies and applicable legal obligations.
5. Shipping and Delivery
To fulfil and deliver your order, we may provide necessary information to our courier and delivery partners, including your:
- Name
- Phone number
- Delivery address
- Relevant order and delivery information
This information is shared only as reasonably necessary to arrange and complete your delivery.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember your preferences, understand website usage, improve performance, support checkout functionality, and provide relevant marketing where permitted.
Some cookies may be necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.
You may be able to manage certain cookie preferences through your browser or any cookie-management options available on our website.
7. Marketing Communications
Where permitted, we may use your contact information to send you information about BEAM products, new launches, promotions, special offers, or other updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
Opting out of marketing communications will not prevent us from sending necessary communications regarding your orders, payments, deliveries, or account.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining transaction and business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.